terms and conditions
Updated 1st Feb 2022
Please read these terms and conditions carefully before you start to use our website, book any services through our website, use our studio facilities or attend our online live-streamed classes. By using our website, purchasing any goods or services, or using our studio facilities you confirm that you accept these terms and conditions and that you agree to comply with them regardless of whether you choose to register with us. If you do not agree to these terms and conditions, you must not use our website or facilities in any way. These terms and conditions are subject to change, please refer to the date they were last updated and review regularly.
Use of the Studio (in-person Yoga classes only)
Classes start promptly at the advertised times. Customers need to arrive at the Studio with enough time to change and enter the yoga studio five minutes before the class starts, in order to lay out mat and accessories and be settled in ready to start by the start time. Sign-ins will not be accepted with less than five minutes before class start time.
The studio door is shut 1min before class, you won't be able to attend if you arrive after this time.
On 1st February 2022 we simplified and eased our covid-secure processes slightly, to make it easier for all while maintaining a safe environment.
Before you come to class
1. Pre-bookings only, no drop-ins. In-person only classes will have a new maximum of 9 people at Midland (3 rows of 3) - still reduced from our pre-pandemic maximum of 16. Hybrid classes will still have a maximum of 6 people, to allow for the camera angle.
2. Don't come to class if you're experiencing any possible Covid symptoms, including cold-like symptoms associated with Omicron
3. If you test positive for Covid or are a contact with someone who does then we trust you will follow official guidance and won't come to class until all self isolation requirements are met: https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-and-treatment/when-to-self-isolate-and-what-to-do/
4. We recommend you bring your own mat and any props you might want to use, although ours are now available for use again.
When you come to class
1. Our doors open 15 minutes before class starts, and we encourage you to arrive 10-15 minutes before to allow time to settle in. The doors will be locked a minute before the class starts, and we won't admit late arrivals in order to not disrupt the class.
2. Wash hands in our kitchen/toilets before coming into reception
3. Check your temperature in reception
4. Be mindful of your space as you move around reception and the studio
5. We recommend you wear a mask in reception and until you get settled on your mat. However, this is no longer a requirement from us.
6. Place your mat where indicated by the tape on the floor. Fill up the front spaces first, so people don't have to move past you to reach a spot and you can relax on your mat.
7. After class clean the area around your mat with the disinfectant spray and disposable towels provided. If you have used our mat and props then we ask you to wipe them as well.
1. If you develop symptoms or a positive test result within 2 days of attending class we ask that you let us know at firstname.lastname@example.org so we can let other people in the class know that they might have been a contact (your anonymity will be kept)
Attending online live-streamed classes
Each person attending an online class is to have registered a profile with Leyton Yoga and have booked and purchased a valid pass for that class. This also applies to multiple attendees from a single household.
Classes start promptly at the advertised times. We ask you to arrive 5-10mins before the class starts, to have time to check your video and audio, and for the teacher to sign you into class. If you arrive after the class start time you might not be let into the class and will be late cancelled. The link to attend the Zoom meeting will be included in your booking confirmation and reminder emails*. Check your spam folder if it hasn't arrived and mark the email or sender as not spam so it arrives in your inbox next time. Once you follow the link you might be requested to register before gaining entry to the online class. Please keep yourself on mute while the class is running, unless you have important questions. Technical advice for joining these online classes is available here or by emailing us at email@example.com.
*You need to ensure you have opted-in to receive Schedule Updates in order to be sent these emails - you can ensure this is the case by reviewing Communication Preferences under Account Information after logging in to your account.
Bookings are made through the Mindbody online software which can be accessed at https://www.leytonyoga.com/schedule, directly on the Mindbody Online platform https://clients.mindbodyonline.com/classic/ws?studioid=489486&stype=-98 or via the Mindbody mobile app.
All classes must be prepaid and all customers agree to our cancellation policy outlined below.
Cancellation and refund policy
Classes, courses, workshops and treatments are non-refundable and non-transferable.
In-person class bookings can be cancelled up to 6 hours in advance online. Livestream class bookings can be cancelled up to 1 hour in advance online. You can early cancel from classes by visiting your personal schedule after logging in here. Workshops and courses can be cancelled up to one week in advance. For all of these, if you paid by class pass or session package your class/session will be credited back to your account to use for future bookings.
Standard policy: Any cancellations made after this time (within 6 hours of the in-person class start time/1 hour of the livestream class start time/one week of the workshop/course start time) are treated as late cancellations and will not be credited back to your class pass or refunded.
You are responsible for testing your internet and setting up your device for online classes including the video, microphone and access to the Zoom application. If you are not able to join any online class for technical reasons (no internet, hardware or software issues), this will be treated as a late cancellation and is not refundable.
If you are using the 2 weeks unlimited yoga intro offer and you late cancel or no-show an in-person class booking 2 times then your pass will be cancelled and not refunded.
If you are using the monthly or yearly unlimited pass and late cancel or no-show an in-person class booking 3 times within a month then your pass will be suspended for 2 weeks and not refunded.
The rights of cancellation and refund and any limitation expressed in these terms and conditions do not affect your statutory rights as a consumer. Refunds in relation to Products or Services may only be credited to the credit or debit card originally used to make the purchase.
Expiry of passes
Any Single Class Pass will expire 3 months after the date of purchase
When on sale, the 2 week Intro Offer expires 14 days after the date of the first class
The 5 Class Pass expires 2 months after the date of purchase
When on sale, the 10 Class Pass expires 4 months after the date of purchase
The Monthly Unlimited pass types expire 1 month after the date of purchase
Workshop and Course passes expire 3-months after purchase
Any Gift Card will expire 12 months after the date of purchase
Please protect your Gift Card and treat it as cash; we cannot replace lost, stolen or damaged cards.
The gift card will expire 12 months from purchase. We will not refund any balance remaining and we will invalidate the card.
Gift cards cannot be exchanged for cash. We do not give change or refunds on gift cards or e-gift cards.
If you are using a Gift Card online and the total order value is less than the value of the card, any balance will remain on the card and may be applied to future purchases, provided that the card has not expired. However a Gift Card cannot be used for partial payment online.
We reserve the right to refuse to accept a gift card which we deem to be tampered with, duplicated or which otherwise is suspected to be affected by fraud.
Variation in teachers, classes and pricing
When you are purchasing a class you are paying for a class and not a specific teacher. Teachers are subject to change without notice.
Class fees may be changed by Leyton Yoga Ltd at any time.
Details of class times at the studio may vary from time to time. Classes will be published on our website via the Mindbody booking tool. It is very unusual for a class to be cancelled, however if we do cancel a class then you’ll receive a notification via the Mindbody booking tool (if you booked online). If you don’t book online then we recommend you check the schedule before travelling to the studio to be sure the class is still scheduled.
Neither Leyton Yoga Ltd, nor its owners, instructors, teachers, employees and independent contractors are responsible for loss or damage to a customer’s personal belongings.
Personal belongings left at the studio will be kept in a lost property box for up to one month, after which they will be disposed of appropriately e.g. given to charity. Water bottles left at the studio will be placed above the kitchen cupboard (which is open access) for up to one month.
Bicycles are to be left at street level and are not permitted on any part of the premises.
Customers are responsible for their own health, and if in doubt about whether they should attend a Yoga class you should consult with your doctor or medical specialist.
Customers must notify the Studio of any circumstances affecting their health, which may be put at risk by doing Yoga.
In registering with and attending Leyton Yoga, the customer agrees the following waiver:
I understand that classes with Leyton Yoga may be physically strenuous and I voluntarily participate in them with the full knowledge that there are risks of personal injury. I agree to assume full responsibility for any risks, injuries or damages, known or unknown, which I might incur as a result of participating in Leyton Yoga classes. If I am pregnant I understand that I participate fully at my own risk and that of my unborn child/children. I agree that at all times, I am wholly responsible for my baby in all Mum & Baby classes. Where permissible by law, I voluntarily and expressly waive any claim I may have against Leyton Yoga, its owners, instructors, teachers, employees and independent contractors, for any injury or damages that I may sustain as a result of participating in yoga programs. Where permissible by law, I, my heirs and legal representatives, forever release, waive, discharge and covenant not to sue Leyton Yoga for any claim not limited to but including personal injury, property loss, mental suffering, or wrongful death, whether caused by negligence or other acts. It is in the terms and conditions for using any Leyton Yoga services that any complaints, claims or issues will be subject to UK law. I WILL DISCUSS WITH MY TEACHER ANY AND ALL RELEVANT MEDICAL HISTORY OR RECENT INJURIES BEFORE EVERY CLASS.
Enquiries or issues
If you have any enquiries or issues please email Quentin on firstname.lastname@example.org
Welcome to https://www.leytonyoga.com.
This page tells you the terms on which you may use our website https://www.leytonyoga.com and Mindbody booking tool https://clients.mindbodyonline.com/classic/ws?studioid=489486&stype=-98, whether as registered user or guest. Please read carefully before use. By using the site or booking tool, you accept the terms and agree to obey them. If you don't accept them, please don't use the site.
2.Who We Are
https://www.leytonyoga.com is operated by Leyton Yoga, a UK Limited company registered in England under company number 08946629.
Our registered office and trading office is at: 679a High Road Leyton, Leyton E10 6RA
3.Use of the Site
You have permission for temporary use of the site, but we can withdraw or change our service at any time without telling you and without being legally responsible to you.
You must treat all identification codes, passwords and other security information as confidential. If we think you have failed to keep confidentiality, we are allowed to disable any security information (including your passwords and codes).
If you allow anyone else to use our site, you must make sure that they read these terms first, and that they follow them.
Only use the site as allowed by law and these terms. If you don't, we may suspend your usage, or stop it completely.
We frequently update the site and make changes to it, but we don't have to do this, and material on the site may be out-of-date. No material on the site is intended to contain advice, and you shouldn't rely on it. We exclude all legal responsibility and costs for reliance placed on the site by anyone.
By using the site, you agree to us handling this information and confirm that data you provide is accurate.
If you order goods or services from us through the site, your order will take place under our General Terms and Conditions Supply of Services, which you can read above.
4.Intellectual Property Rights
We are the owner or licensee of all intellectual property rights in the site (for example the copyright and any rights in the designs) and in any of the material posted on it. They are protected by copyright.
You are allowed to print one copy and download extracts of any page on the site for your personal reference, but not for commercial use without a license from us. You must not alter anything, or use any illustrations, video, audio or photographs separately from the text that goes with them.
If you breach these terms, you lose your right to use our site, and must destroy or return any copies you have made.
5.Our Legal Responsibility to You
We do not guarantee the accuracy of material on our site. As far as legally possible, we exclude legal responsibility for the following:
Any loss to you arising from use of our site
Loss of income, profit, business, data, contracts, goodwill or savings.
We also exclude, as far as legally possible, all terms and warranties or promises implied by law or by statutes.
We don't exclude legal responsibility for death or personal injury owing to our negligence, or legal responsibility for fraud or fraudulent misrepresentation, or for anything else where exclusion is not allowed by the law.
6.Uploading to our Site
If you contact other users of our site or upload material to it, you must follow our acceptable use policy, which sets out standards for usage. Contact us for the policy. You agree to reimburse us for any costs or expenses we incur as a result of any breach of this term.
Material that you upload will be regarded as non-confidential and not owned. This means that we can copy it, distribute it, and show it to other people for any purpose. You agree that if anyone else claims to own the material, or says that it breaches their rights, we can give them your identity.
We won't be legally responsible to anybody for the accuracy of material that you upload to the site, and we can remove it at any time if we think it doesn't follow our acceptable use policy.
If you do anything which is a criminal offence under a law called the Computer Misuse Act 1990, your right to use the site will end straightaway. We will report you to the relevant authorities and give them your identity.
Examples of computer misuse include introducing viruses, worms, Trojans and other technologically harmful or damaging material.
You mustn't try to get access to our site or server or any connected database or make any 'attack' on the site. We won't be legally responsible to you for any damage from viruses or other harmful material that you pick up via our site.
8.Links to Our Site
You are allowed to make a legal link to our website's homepage from your website if the content on your site meets the standards of our acceptable use policy [Insert Link]. We can end this permission at any time.
You mustn't suggest any endorsement by us or association with us unless we agree in writing.
9.Links From Our Site
Links from our Site Platform to other websites are for information only. We don't control them and don't accept responsibility for other websites or any materials found upon them or any loss you suffer from using them.
We change these terms from time to time and you must check them for changes because they are binding on you.
11. Our data privacy and cookie policies
12.1 The Parties will use their best efforts to negotiate in good faith and settle any dispute that may arise out of or relate to this Agreement or any breach of it.
12.2 If any such dispute cannot be settled amicably through ordinary negotiations between the Parties, or either or both is or are unwilling to engage in this process, either Party may propose to the other in writing that structured negotiations be entered into with the assistance of a fully accredited mediator before resorting to litigation.
12.3 If the Parties are unable to agree upon a mediator, or if the mediator agreed upon is unable or unwilling to act and an alternative mediator cannot be agreed, any party may within 14 days of the date of knowledge of either event apply to LawBite to appoint a mediator under the LawBite Mediation Procedure.
12.4 Within 14 days of the appointment of the mediator (either by mutual agreement of the Parties or by LawBite in accordance with their mediation procedure), the Parties will meet with the mediator to agree the procedure to be adopted for the mediation, unless otherwise agreed between the parties and the mediator.
12.5 All negotiations connected with the relevant dispute(s) will be conducted in confidence and without prejudice to the rights of the Parties in any further proceedings.
12.6 If the Parties agree on a resolution of the dispute at mediation, the agreement shall be reduced to writing and, once signed by the duly authorised representatives of both Parties, shall be final and binding on them.
12.7 If the Parties fail to resolve the dispute(s) within 60 days (or such longer term as may be agreed between the Parties) of the mediator being appointed, or if either Party withdraws from the mediation procedure, then either Party may exercise any right to seek a remedy through arbitration by an arbitrator to be appointed by LawBite under the Rules of the LawBite Arbitration Scheme.
12.8 Any dispute shall not affect the Parties' ongoing obligations under the Agreement.
12.9 The English courts have the only right to hear claims related to our site, and all disputes are governed by English law.
Please email us at email@example.com to contact us about any issues.